Passion for our clients, employee development, teamwork & collaboration, communication, integrity and accountability, are the principles that guide us.

CAPITAL PROJECTS

• Function as project manager
• Tenders all contracts on behalf of the corporation.
• Specialty projects and/or projects of large magnitude are handled through third party engineers, architects or interior designers.

LEGAL

• On-staff Lawyer and Para-legal
• Evictions are processed quickly and professionally
• When required, access to law firms who specialize in Commercial, Condominium and Real Estate Law.

RECORD KEEPING & ADMINISTRATION

• Monthly management reports highlighting the status of all outstanding issues from previous meetings, details any issues that require attention and approval, provides a financial reporting including a full general ledger, trial balance, reconciled bank statement, as well as all building inspection reports that were conducted during the month.
• Our team members are trained at providing exemplary service.
• We are actively involved in the support and ongoing training of all CEPM's employee's, ensuring that they adhere to the most up to date Federal, Provincial and Municipal legislation.
• Our policy manual defines strict compliance with the Ontario Human Rights Code, working conditions, Health and Safety issues, list the other items within the Employee Handbook.

RESIDENT/TENANT CONCERNS

• Calls are answered by staff personnel during business hours
• After hours and weekend emergency telephone service
• Routine inspections and follow ups are conducted, documented and available for review on our client web-portal, 24/7.
• All after hours calls are triaged through a dedicated call centre.
• A fully automated tracking system allows for review of all issues, and are linked to the resident/tenant file for the entire team to review for future reference.   

COMMUNICATION

• Full access to our secure web portal where notices and events are stored for easy reference.
• Monthly Newsletters.
• Welcoming Booklets are created so that everyone can benefit from values that have been created for each property.
• Regularly scheduled site meetings with Residents/Tenants.

MAINTENANCE

• Retain and supervise all maintenance trades
• Set up routine, ongoing preventative program
• Supervises and monitor all trades and suppliers.
• Monthly inspections are completed by a senior manager

CODE COMPLIANCE

• Ensure compliance with Fire Marshall Office
• Training of Staff and Residents/Tenants regarding fire code regulations;
• Emergency Action Plan specifically designed for each site;
• WHIMS Training & Compliance;
• Training & Education for Building Employees;
• Spring & Winterization Programs;
• Fire Safety Plans, Quarterly Fire Drills and oversight in line with site specific Approved Fire Safety Plans;
• ULC rated monitoring;
• 24 hour Personal Emergency Services;
• implementation of Government Regulations as they Apply to the Property; and,
• Privacy Policy & Video Surveillance Policy;