No matter how great a judge of character you are or how thorough you are when screening lease candidates, a landlord is bound to run across at least one bad tenant in their time. The best way to pursue any issue is with a calm demeanour, stay within legal parameters and get professional help if you need it.
Property management can be a demanding and stressful field of work. Tenants have high expectations and a diverse array of wants and needs. Using tenant surveys is an extremely valuable property management tool to gain feedback and more accurately gauge the needs and wants of your tenants.
Property management is about balancing the needs of different stakeholders. Tenants are a member of this agreement, and as property managers, it is your responsibility to make sure their needs are met thoroughly and efficiently.